OUR POLICIES

Last Updated: 01 August, 2021

We are committed to respect and protect the privacy of the personal information we obtain from you through our service and we have created this Privacy Policy to inform you about how we collect, use are share your personal information. Please read this page carefully before you start using this site. Where permitted by law, by accessing this site or using our service, you acknowledge that you have read, understand and agree to be bound by all the terms of this Privacy Policy. We may update this Policy from time to time without giving prior notice to customers. Do refer to the Privacy Policy page on our website to check on any changes. 

INFORMATION WHICH WE MAY OBTAIN ABOUT YOU
  • your contact information (e.g. name, telephone number, email address, postal address)
  • your financial information (e.g. credit/debit care number, expiration date)
  • information related to your client profile (e.g. images or other content you upload or provide to us)
  • information related to your interests (e.g. beauty and wellbeing) subject to your prior consent as may be required under applicable law
  • if you contact us, we may keep a record of that communication and any communications and correspondence with you
SECURITY OF INFORMATION

We are committed to taking all reasonable precautions to safeguard and secure the privacy of personal information provided by our customers. Our website has implemented appropriate physical, electronic and managerial procedures in order to prevent unauthorized access or disclosure of any personal identifiable information.

WHAT DO WE DO WITH YOUR INFORMATION?

Supplee Nutrition is dedicated to serve you with our best customer service. Hence, we may use the personal information you supply to us via our site for the following purposes:

  • processing and delivering an order
  • providing you with support and responding to your inquiries
  • presenting contents from our website according to your preferences
  • developing and improving our products and services
  • sending promotional newsletters, special offers, events or beauty and health-related information that we think will be of interest to you
  • contacting you for market research and survey purposes
  • validating financial information in order to prevent transactional frauds
  • monitoring customer accounts
WHO VIEWS YOUR PERSONAL INFORMATION

Supplee Nutrition may share your personal information with affiliates that perform services for us, including but without limitation to those who fulfill orders, deliver packages, send emails, analyze customer data, provide marketing assistance, process card payments, investigate fraudulent activity(ies), conduct customer surveys and provide customer service. They have access to personal information needed to perform their duties but are strictly prohibited to disclose your personally identifiable information to other parties for other purposes.

SUBMITTING TESTIMONIALS

Please note that upon submitting your testimonials, the information you provide including but without limitation to your name, age, gender, location, occupation, and testimonial may be used, published and/or shared on this website and other marketing materials as may be deemed appropriate by us without further reference to you.

OPTING OUT

If you do not wish to remain in our database and to receive our personalised e-mailings or other communications, you may opt out of our database at any time  by using the “Unsubscribe” option at the foot of our email communications, or by sending an email to hello@supplee.co

We accept the following forms of payment via Payex:

  • Online banking
  • Credit/Debit Card
  • GrabPay
  • TNG E-Wallet

Supplee Nutrition is not liable for illegible receipts, incomplete receipts, or problems in transmission. The information you provide upon making a purchase includes general facts necessary for us to complete your order, for instance, name, date of birth, billing address, shipping address, e-mail address, phone number, and credit card number.

Your credit card number is privileged information and will not be shared with a third party except for the authorized payment processing agents. Your credit card details will not be saved but other personal information will be secured in our customer information database for future references.

Supplee Nutrition works with a number of third party logistic partners. All successful orders will be packed and shipped out within the next 1-3 working days. Tracking information will be provided to you via email once your parcel is dispatched out to our courier partner, hence kindly ensure that the registered email is valid, in order to receive this notification.

The delivery timeframe advertised is not a 100% guarantee, but is an estimation of shipping duration by our courier partners.

Once the parcel is handed over to our logistic partners, we are not liable for the delivery process and do not take responsibility for the following:

  1. Delayed item(s) due to reasons beyond our control such as; courier service delays, emergency, adverse weather conditions, or other environmental factors.
  2. Non-delivery or missing item(s), due to incorrect postal addresses or contact information provided.
    *Do ensure to provide an accurate shipping address and contact information, as it cannot be changed after a successful order.

Assumption Of Risk:

By placing an order with Supplee Nutrition, you assume all risks relating to the shipping process from the moment your parcel is handed over and shipped out from our warehouse, by our logistic partners.

Should you still have any issues regarding your shipment, please liaise and contact the logistic company directly with your tracking information for further assistance.

If all else fails, you may contact us at hello@supplee.co to assist you further.

All requests for returns are subject to Supplee Nutrition approval. Should you wish to make a return request, kindly contact us at hello@supplee.cowithin 7 days from the date which you received your item(s), and provide your order number, email address, and the reason to return item(s).

Supplee Nutrition will provide returns for the following reasons only:

  1. Incorrect item(s) received
  2. Defective item(s) upon receiving
  3. Allergic reactions caused by any ingredients in selected product(s). 

*Please do not discard the product unless we’ve stated otherwise.

*Kindly inform the Customer Support Team at hello@supplee.co before returning the item or otherwise, the request will not be processed.

Terms and Conditions

  1. For returns due to incorrect item(s) or defects, proof must be provided by the customer, either in: image or video forms, or other means deemed acceptable by Supplee Nutrition management.
  2. Refunds for incorrect and defective item(s) will only be issued upon receiving the returned item(s) in the following conditions:
    – Product(s) is in its original packaging
    – Sachets and boxes should be unopened and unused
  3. For returns due to allergic reactions, certified medical proof must be provided by the customer.Prior to purchasing/consuming Supplee Nutrition products, we highly encourage you to read through the ingredient list shown on our website.
  4. All shipping fees, including taxes and tariffs, during the return process are to be borne by the customer.
  5. All returned items must be packed and received in a good condition, and will be inspected by Supplee Nutrition management upon arrival, before any refund process.
  6. Items received that are deemed in a poor, unpacked, or damaged condition will not be granted refunds.
  7. Supplee Nutrition is not responsible for parcels lost during the delivery process, and in such cases, refunds will not be given.
  8. This return policy does not apply to items, which have been stated as non-exchangeable or non-refundable.
  9. Returns are only applicable for items purchased through Supplee Nutrition official website.
  10. Incorrect or defective item(s) can be exchanged with a new replacement of the original product(s) purchased, by request. In this case, the new product will be sent once the returned item is well-received.
  11. All monetary refunds will be made via the original mode of payment , or in the form of voucher, should a request be made.
  12. Points granted through the purchase will be deducted from the account accordingly, should an item be returned and refunded.
  13. Any use of vouchers or points will be reverted back at the same value, after a successful return and refund, due to incorrect or defective items only.
  14. Any use of vouchers or points is not refundable for returns due to allergic or medical conditions.
  15. All refunds will be granted within 14-20 business days upon receiving the returned item(s), in conditions approved by Supplee Nutrition management.
  16. All return and refund requests are subject to Supplee Nutrition approval.
  17. Supplee Nutrition shall approve and process the refund should the following terms and conditions are fulfilled.
  18. Supplee Nutrition reserves the right to amend these terms and conditions, or terminate the return policy without any prior notice.

If you have any queries or comments regarding our policies, please do not hesitate to contact us using the information below.

Email: hello@supplee.co